Nice Touch 01: Gallinée
Welcome to #NiceTouch, a series dedicated to the delightful little touches brands use to create a more meaningful customer experience.
Gallinée is a skincare line that takes care of your skin and its bacterial eco-system, the microbiome.
When I received my online order from Gallinée I also received a handwritten note and a small sample of face scrub. These are the personal touches that create brand loyalty by making the customer feel like they're being looked after.
P.S. More about giving your customer the feels here.