FAQS

Q. What’s your pricing structure?

A. For our Brand Identity package, we ask for 4 equal payments at each key point in the process. For our smaller offerings, we ask for a 50% deposit to start the project and 50% as final payment when we’ve wrapped up our work together - and before the final files can be released.

 

Q. How long will this take?

A. Please check each package outline, as time frames can vary. Please note: A project can go over the allotted amount of time if you are, for some reason, unable to provide any requested assets or feedback in the time originally scheduled. For this reason, please let us know if any deadlines will be difficult or impossible for you to meet so we can plan accordingly.

 

Q. What’s a project pause?

A. If we’ve been waiting on assets or feedback from you for more than 10 days, we’ll put your project on ice. Once we receive the requested deliverable, we’ll give you a date when the project can be restarted based on other projects in the queue.

 

Q. What if I’m not happy with what you come up with for me?

A. If at any stage you’re not happy, you can either take advantage of any additional rounds of revision available or, if you have none left, you won’t be required to pay the remaining balance. However, in the latter instance, we will retain all rights to any work presented.

 

Q. What’s a revision?

A. A revision is an improvement or adjustment to an existing concept - rather than starting from scratch.

 

Q. What if I need more than the number of revisions usually given?

A. No problem, we charge $100/hour for revisions that are beyond the original scope of a particular project. (And don’t worry, we can give you an estimate before we embark on said revisions, so you’ll know how much to budget for.)

 

Q. How soon can I start?

A. We’ll schedule you in as soon as possible. There may be a small wait because it’s important to us that we give each project our all. But if you have a specific deadline, please let us know and we’ll certainly see what we can do for you.

 

Q. I have a project that’s not mentioned in your packages...

A. Let’s talk. I’m sure we can figure something out.

 


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